Privacy Policy

1. Introduction

At Pure Beauty & Spa Kigali, we are dedicated to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book an appointment, purchase a gift voucher, or visit our branches in Kimihurura and Vision City.

2. Information We Collect.

We may collect information about you in a variety of ways, including:

• Personal Identification Data: Full name, telephone/WhatsApp number, and email address provided during booking or voucher purchases.
• Appointment & Service Details: Selected therapies, preferred branch, dates, times, and therapist assignments.
• Payment Proof & Transaction Data: Mobile Money transaction reference IDs and payment receipt screenshots submitted to confirm appointments and vouchers.
• Personalized Notes: Custom greetings and messages you request to accompany gift voucher certificates.
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3. How We Use Your Information.

We use the collected information for the following purposes:

• To schedule, confirm, and manage your spa reservations and appointments.
• To issue, verify, and deliver personalized gift voucher certificates.
• To send appointment reminders, booking receipts, and critical concierge updates.
• To communicate important changes to our services, schedules, or policies.
• To provide customer support and respond promptly to inquiries.
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4. Payment Security & Data Protection.

We do not store your credit card or mobile money PINs. Payment verification is conducted securely using transaction IDs and receipt screenshots for reconciliation. All personal information submitted through our site is encrypted and protected by strict administrative safeguards.

5. Information Sharing.

We do not sell, rent, or trade your personal information to third parties. We may disclose your information solely to comply with legal obligations or protect the safety and rights of Pure Beauty & Spa, our guests, and staff.

6. Your Rights.

You have the right to request access to the personal data we hold about you, request corrections, or ask for your contact details to be removed from our marketing records. To exercise these rights, please contact our concierge team.

7. Contact Us

If you have questions or concerns regarding our Privacy Policy, please contact us at:

Pure Beauty & Spa Kigali
Email: purebeauty.spa250@gmail.com
Phone: +250 793 863 618 (Kimihurura) / +250 796 166 021 (Vision City)
Address: Number 33, KG 674 St, Kigali, Rwanda